A 14-day return policy applies only for brand new items if they are returned in their original packaging, sealed and unopened. This is followed by a 1-month functionality warranty which covers fixing only in the absence of physical or water damage, failing which then, and only then, exchange can be made. 

The 14-day exchange policy covers charging cables, head phones, ear phones and smart phones accessories. These can be subject to a longer check and where goods are proven not from personal damage but note that this is not a guarantee of exchange.

We provide a one-month repair or exchange policy for refurbished and second-hand items in the absence of physical or water damage. The fourteen-day return policy does not apply for the afore mentioned items. We will only provide exchange if the device in questioned cannot be fixed after a third trial. 

All mobile phones / Laptops are sold as ‘used’ or ‘sold as seen’ there will be no refund.   Normal wear and tear are not included in the warranty.  You have right to exchange the product within 2 days of purchase. In any cases, the receipt is required.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@loyaltyuk.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Shipping returns

To return your product, you should mail your product to: Loyalty UK, 80 Walm Lane, NW2 4RA.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at support@loyaltyuk.com for questions related to refunds and returns.