In these Terms and Conditions, “we” means the business Loyalty UK and “you” the user of our services. Please read and understand before you use anything we provide or commit to any transaction.  These Terms and Conditions replace any that Loyalty UK has had before. 

A 14-day return policy applies only for brand new items if they are returned in their original packaging, sealed and unopened. This is followed by a 1-month functionality warranty which covers fixing only in the absence of physical or water damage, failing which then, and only then, exchange can be made. 

The 14-day exchange policy covers charging cables, head phones, ear phones and smart phones accessories. These can be subject to a longer check and where goods are proven not from personal damage but note that this is not a guarantee of exchange.

We provide a one-month repair or exchange policy for refurbished and second-hand items in the absence of physical or water damage. The fourteen-day return policy does not apply for the afore mentioned items. We will only provide exchange if the device in questioned cannot be fixed after a third trial. 

All mobile phones / Laptops are sold as ‘used’ or ‘sold as seen’ there will be no refund.   Normal wear and tear are not included in the warranty.  You have right to exchange the product within 2 days of purchase. In any cases, the receipt is required.

For any complaint and comment regarding our service, please contact us at